Delivery is generally within 4-5 business days to New Zealand destinations for orders received before 9am Monday through Friday subject to availability of stock and other considerations. Rural and remote deliveries can take up to 4 days longer. Any personalised – Custom Made items take longer, anything from 2-4 working weeks in busy periods – this is longer for 21st Keys.
Delivery costs $20 to the North Island and $25 to the South Island.
Custom made items may incur a small added cost for P&P so please contact us for more information.
We are happy to ship overseas so please feel free to ask us about international charges to cover packaging and delivery- once we know what you would like us to ship, please contact us for more information
We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” web page where we set out our requirements relating to return of such goods.
We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within fourteen (14) days of the purchase . However we will not provide any refund if such purchase is undamaged goods and are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.
If we are unable at the time of return to replace or exchange returned goods (if damaged or faulty), we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
Once you have notified us through our website that you wish to return faulty, damaged or undamaged product, you may return the product to us in New Zealand so long as you provide valid proof of purchase eg. tax invoice, receipt and/or packaging slip.
Personalised items specially ordered cannot be returned.